Return window
Unopened products may be returned within 14 days of delivery. Start a return from your account or by contacting customer care with your order number.
Hygiene exclusions
For hygiene reasons, opened lip products cannot be returned unless they are faulty or were sent in error. This is a legal and safety requirement for cosmetics applied to the lips, not a discretionary policy.
Faulty or incorrect items
If a product arrives damaged, faulty or is not what you ordered, contact us within 48 hours of delivery with a photograph. We will arrange collection and a full refund or replacement at no cost to you.
Refund timing
Approved refunds are issued to the original payment method within 5 to 10 working days of us receiving the return. Cash-on-delivery orders are refunded by bank transfer.